Review Management That Actually Drives Revenue
Your online reputation isn’t a vanity project. It’s fundamental to conversion.
Locations with better reviews get double the calls, more website clicks, and higher conversion rates. But most multi-location businesses are haemorrhaging opportunity – unanswered reviews, inconsistent responses, and zero strategy.
We fix that.
The problem
You’ve got a load of locations. Some have great reviews. Some have terrible ones. Most have barely any reviews at all.
Your high-traffic locations are getting thousands of Google impressions with almost no reviews to back them up. Meanwhile, 1-star complaints sit unanswered, telling every potential customer you don’t care.
That’s not a reputation issue. It’s a revenue leak.
Multi-Platform Review Management
We monitor Google, TrustPilot, Facebook, and more from one dashboard. Every review flagged, every response crafted, every negative issue escalated fast.
Response Strategy & Training
Bespoke tone-of-voice guidelines, escalation workflows, and staff training. So your team handles reviews professionally, consistently, and without sounding like robots.
Citation & Listing Management
Consistent NAP (Name, Address, Phone) across Bing, Apple Maps, Facebook, and 50+ directories. Because inconsistent listings kill your local SEO.
Performance Reporting
Monthly dashboards tracking review volume, response rates, sentiment trends, and local rankings. Clear insights, proactive recommendations, no faff.
